We get it. Sometimes things don't fit as expected. Shop with confidence knowing your purchase is protected. Here's the most common questions we receive about our refunds and exchanges.
Not 100% happy with your purchase? No problem!
7-Day Full Refund
We welcome you to return your new, unworn items with tags attached within 7 days from date of purchase for a full refund, exchange, or store credit. This includes sale items. All items marked as clearance (40% off or more) are final sale.
30-Day Exchange or Credit
Any items returned after 7 days will qualify for an exchange or in-store credit only. This includes sale items. All items marked as clearance (40% off or more) are final sale.
Final Sale Items
Final sale items include items that have been marked down as clearance, and/or have been marked down by 40% or more, and/or are in the clearance collection. Some categories are final sale regardless of price, such as handbags, intimates, hats, jewelry, hair accessories, bodysuits, personal care and homeware goods (such as beauty and body products, candles, etc.), swimwear, and all accessories including mittens, scarves, belts and slippers.
Online Returns & Exchanges
For online returns or exchanges, all enquiries MUST be initiated within 7 days of receiving your items.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed or unused, with original tags attached and in its original packaging. You’ll also need the proof of purchase.
To start a return, you can bring your item into the store with the original receipt or contact us here. If your online return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without making an enquiry within the first 7 days will not be accepted.
Please reach out to us if you have any questions by contacting us here.
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We want you to love it as much as we do!
Some Items are Non-Returnable
At this time, certain types of items cannot be exchanged, such as:
- All intimates
- All handbags
- All hats
- All jewelry
- All hair accessories
- All bodysuits
- All personal care goods (such as beauty and body products)
- All homeware goods (such as candles)
- All swimwear
- All accessories including mittens, scarves, belts and slippers
- Clearance items
- Gift cards
Please get in touch if you have questions or concerns about your specific item.